Nikki McConnell
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10+ years in tech
4+ years in B2B SaaS
Frictionless experiences for busy users.
How a writer learned to design.
AI, Content, Design
RCS Image Optimizer
An AI-powered way to get predictable images in RCS messages.
Design, Content
SMS/MMS Fallback
Giving marketers confidence that RCS messages get delivered.
Content, Strategy, AI
Humana On Hand
UX writing for a mobile-first health insurance plan.
Content, Strategy
Developer Documentation Migration
Rewriting the developer-facing docs for Vibes
AI, Design
Send Window Optimization
Data-driven send timing without tripling the work.
Content
Mobile Health Summary
Help documentation for the Vibes Platform analytics dashboard.
Strategy
Humana Digital Onboarding
A Humana content strategy for new Medicare members.
